End to end onboarding experience from hardware to software to improve customer experience.

Visual / creative direction and content creation at a fast pace environment, working with multiple teams to design forward thinking features and assets.

august head

Overview

Currently at August, I work closely with teams like Product/UX, Marketing, Hardware Engineers, Sales, Software Engineers, Customer Support, Supply/Chain, and QA. Over the years, I contributed to features in the UI, user experience/research, packaging, iconography, assets, internal developments, social media ideas, photography, videography and more.

Overview

Currently at August, I work closely with teams like Product/UX, Marketing, Hardware Engineers, Sales, Software Engineers, Customer Support, Supply/Chain, and QA. Over the years, I contributed to features in the UI, user experience/research, overall assets, internal developments, social media ideas, photos, videos, and more.

Involvement

Visual Design
UX/UI
Photography/Videography

Position

Visual Designer
Production Designer
UX/UI Design Intern

Involvement

Visual Design
UX/UI
Photography/Videography

Position

Visual Designer
Production Designer
UX/UI Design Intern

1. The Purchase

Photos for press, social media and Amazon page assets

Social Media, Amazon pages, Website, FAQ, Apple AppStore/ Google PlayStore, CEDIA booth design and press assets.

2. Packaging

Photos for press, social media and Amazon page assets

Online and retail - all product packaging (prints), labels, laser etching, stickers, and manuals. 

Learn More

August Packaging Study

A closer analysis of how the unboxing experience leads to a hypothesis to change the way we think about designing boxes to yield a better customer satisfaction.

A closer analysis of how unboxing experience can yield a better
customer satisfaction and product knowledge.

3. In app onboarding

Photos for press, social media and Amazon page assets

In app installation, photo, render, gif, and video.

August Device Render Closeup

Sketch Renders of August Devices

4. In app partnerships

Photos for press, social media and Amazon page assets

August Access development, from card sorting to designing the individual pages of each partner.

Oh and by the way, I did these things too:

  • Iconography
  • Designed the Android app icon
  • Invented the term DoorSense™
  • User Research for Device Installations and power for Doorbell Cam v1.0
  • Refresh and constantly update the whole FAQ/Knowledge Base on the August Support Site through SalesForce Desk.com (over 400 articles)
  • Research for Material Design and Android Wear, introduce its design language to the company
  • Created internal fun competitions within the company that involves bakeries for company culture
  • Worked closely with the CEO for "Special Concept Projects" for future investors and partners
  • Photography and Videography for the website, app, Amazon store page, KB Article, press, commercial, HR-related photography for publications and social media accounts
  • Marketing assets for retail partners (sell sheets, display designs, etc)
  • Initial research for PMs on HomeKit integration, Material Design and Android Wear
  • Redlining app designs for QA (2014)
  • Custom partnership screens for KB article; Honeywell, IFTTT, Logitech, etc
  • Create alternate concepts for main screens and invite flow
  • Designed the August Premium logo
  • Coordination with factories and prints in Taiwan for packaging
  • Social Media "Feature Customers" Idea - engagements reach 7053 impressions and clicks to the August website
  • Contributed to social media growth; Instagram - 49%, Facebook - 24%, Twitter - 5%
  • Video production for "Multilingual" lock
  • Created stickers for press and internal use
  • General QA for the app
  • Postcard Design
  • General app / competitor analysis
  • Tracking customer feedback (Amazon/ Appbot)
  • Future Unlaunched Concepts

Other things I did:

  • Designed the Android app icon
  • User Research for Device Installations for Doorbell Cam v1.0
  • Refresh and constantly update the whole FAQ/Knowledge Base on the August Support Site through SalesForce Desk.com (over 400 articles)
  • Created internal fun competitions within the company that involves bakeries for company culture
  • Worked closely with the CEO for "Special Concept Projects" for future investors and partners
  • Photography and Videography for the website, app, Amazon store page, KB Article, press, commercial, HR-related photography for publications and social media accounts
  • Marketing assets for retail partners (sell sheets, display designs, etc)
  • Initial research for PMs on HomeKit integration, Material Design and Android Wear
  • Redlining app designs for QA (2014)
  • August Access screens
  • Custom partnership screens for KB article; Honeywell, IFTTT, Logitech, etc
  • Create alternate concepts for main screens and invite flow
  • Designed the August Premium logo
  • Social Media "Feature Customers" Idea
  • Video production for "Multilingual" lock
  • Created stickers for press and internal use
  • General QA for the app
  • Postcard Design
  • General app / competitor analysis
  • Tracking customer feedback (Amazon/ Appbot)
  • Future Unlaunched Concepts

Other things I did:

  • Designed the Android app icon
  • User Research for Device Installations for Doorbell Cam v1.0
  • Refresh and constantly update the whole FAQ/Knowledge Base on the August Support Site through SalesForce Desk.com (over 400 articles)
  • Created internal fun competitions within the company that involves bakeries for company culture
  • Worked closely with the CEO for "Special Concept Projects" for future investors and partners
  • Photography and Videography for the website, app, Amazon store page, KB Article, press, commercial, HR-related photography for publications and social media accounts
  • Marketing assets for retail partners (sell sheets, display designs, etc)
  • Initial research for PMs on HomeKit integration, Material Design and Android Wear
  • Redlining app designs for QA (2014)
  • August Access screens
  • Custom partnership screens for KB article; Honeywell, IFTTT, Logitech, etc
  • Create alternate concepts for main screens and invite flow
  • Designed the August Premium logo
  • Social Media "Feature Customers" Idea
  • Video production for "Multilingual" lock
  • Created stickers for press and internal use
  • General QA for the app
  • Postcard Design
  • General app / competitor analysis
  • Tracking customer feedback (Amazon/ Appbot)
  • Future Unlaunched Concepts